tag:status.vinesos.com,2005:/historyVines OS Status - Incident History2024-03-27T10:31:14-07:00Vines OStag:status.vinesos.com,2005:Incident/196819912024-01-11T14:04:46-08:002024-01-11T14:04:46-08:00Server load issue<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:04</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:47</var> PST</small><br><strong>Investigating</strong> - Our server is experiencing a load issue. We are investigating it and will update you shortly.</p>tag:status.vinesos.com,2005:Incident/62902022021-02-16T15:58:16-08:002021-02-16T15:58:16-08:00Server impacted<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:58</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:28</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:26</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:12</var> PST</small><br><strong>Identified</strong> - Server has been impacted and we are investigating.</p>tag:status.vinesos.com,2005:Incident/62637252021-02-13T16:35:11-08:002021-02-13T16:35:11-08:00SERVER PERFORMANCE ISSUE<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:22</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:10</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:21</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:18</var> PST</small><br><strong>Investigating</strong> - We are experiencing intermittent server performance issues, which may impact page load time.</p>tag:status.vinesos.com,2005:Incident/62572692021-02-12T19:35:23-08:002021-02-12T19:35:23-08:00SERVER PERFORMANCE ISSUE<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>19:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:06</var> PST</small><br><strong>Identified</strong> - The Vines OS server is experiencing an issue causing it to respond slowly. We are working on it and will update this shortly.</p>tag:status.vinesos.com,2005:Incident/41203962020-05-15T13:40:58-07:002020-05-15T13:40:58-07:00We are experiencing a database issue<p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:40</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:39</var> PDT</small><br><strong>Update</strong> - We're experiencing a server side database issue that is affecting the display of content for some clients. If you see unexpected results on your shopping cart, please know we working hard to resolve it. This will be updated as it is resolved. Thank you for your patience.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Investigating</strong> - We are experiencing a server side database-related issue that is affecting the display of content for some clients. If you see unexpected results on your shopping cart, please know we working hard to resolve it. This will be updated as it is resolved. Thank you for your patience.</p>tag:status.vinesos.com,2005:Incident/28050282019-08-03T09:33:49-07:002019-08-03T09:33:49-07:00OpenEdge Server Issues impacting processing<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Resolved</strong> - OpenEdge has reported this incident is now resolved. <br /><br />Case # 4674540 OpenEdge Server Response issue <br />Our Gateway Operations team's last update to us was just before noon(Pacific). They reported that everything was back to normal. There was an issue that affected communication to our datacenter in Raleigh, NC,</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:19</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:13</var> PDT</small><br><strong>Investigating</strong> - As of yesterday, August 1st, server issues on OpenEdge have been impacting some processing of credit cards. We have TEMPORARILY SUSPENDED the credit card decline notice that goes to members if the card fails. We have a process to resend the failed cards if the OpenEdge server can't be reached, and we will handle this for you, should you experience this. <br />We are actively engaged with OpenEdge and will update this when we have more information from them.</p>tag:status.vinesos.com,2005:Incident/26491862019-07-03T13:08:48-07:002019-07-03T13:08:48-07:00Some clients unable to login<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:08</var> PDT</small><br><strong>Resolved</strong> - All systems are normal. This issue affected only a small number of our clients on a specific IP range for AWS servers.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:56</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:55</var> PDT</small><br><strong>Identified</strong> - We are currently investigating an issue which is preventing some admins from being able to login. The issue has been identified and we expect resolution shortly.</p>tag:status.vinesos.com,2005:Incident/21481312019-01-14T18:43:26-08:002019-01-15T09:14:09-08:00Performance Issues<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>18:43</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:22</var> PST</small><br><strong>Monitoring</strong> - Issue is temporarily resolved, we are continuing to monitor, full resolution is expected by 01.15.19 9am PST.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:19</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:07</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is in the works.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>15:29</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>15:29</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue causing sluggish performance.</p>tag:status.vinesos.com,2005:Incident/21481042019-01-14T15:14:59-08:002019-01-14T15:14:59-08:00Site is slow<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>15:14</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>15:13</var> PST</small><br><strong>Investigating</strong> - We are currently investigating performance issues.</p>tag:status.vinesos.com,2005:Incident/17685162018-06-13T16:01:05-07:002018-06-13T16:01:05-07:00Server Maintenance<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:47</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.</p>tag:status.vinesos.com,2005:Incident/17079322018-04-15T05:00:00-07:002018-04-27T06:31:29-07:00Server slow<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p>